Five-Year Limited Warranty

ProCraft Cabinetry (“We” or “Us”) warrants to the first Residential Purchaser (“You” or “Your”) a Five-Year Limited Warranty that warrants any product manufactured by Us and sold only in the United States to be free from any unnatural or unavoidable defects under normal residential usage. This warranty is effective for cabinetry purchases on or after January 1st, 2019.

Who Is A Residential Purchaser?

Under this limited warranty, a “Residential Purchaser” means any of the following:

• A person who purchases Product and has it installed in a dwelling that is owned and used as a primary or secondary home.
• A person or business (Builder/Contractor/Developer) that purchases Product and installs it in a dwelling on behalf of the Owner of the dwelling. In such cases, this Limited Warranty may be transferred to the Owner of the dwelling if used as a primary or secondary home by the Owner.

What The Limited Warranty Covers:

The following parts are covered by this warranty:

• Door Frames
• Door & Drawer Fronts
• Cabinet Shelves
• Roll Out Trays
• Base End Panels
• Cabinet Doors
• Drawer Glides
• Shelving Clips
• Cabinet Accessories (toe kick, molding, etc.)
• Cabinet Boxes

We may elect to repair, replace, and/or modify, at our discretion, any component(s) that have been determined to be defective and unable to serve their intended purpose (under normal installation, condition, and use) by Us.

What The Limited Warranty Does Not Cover:

• Deterioration/discoloration due to normal use
• Natural color variations in stained cabinetry
• Damage caused by improper installation
• Replacement of cabinetry or cabinetry parts used for outdoor purposes
• Replacement of cabinetry or cabinetry parts that have been altered or modified from their original purpose, misused, neglected, and/or not well-maintained
• Damage during transit
• Labor costs associated with warranty claims (installation and/or removal)
• Transportation and/or installation of defective, repaired, and/or replacement product(s)
• Service calls to retrieve the defective product(s) from You to Us
• Damage by causes outside of our control (flood, fire, or other acts of God)
• Cabinets installed in areas that are outside the recommended storage temperatures (50-85°F)

Disclaimer:

Warped Doors

Due to natural characteristics, wood will expand and contract over time. Therefore, a small amount of warping can be expected. It is common for wood to return to its original form after acclimating to the environment. Doors warped up to ¼” are not considered defective. Moldings and panels warped up to 2” are not considered defective. Doors must be hung for at least three months to acclimate before a warranty claim may be filed. In many cases, doors that appear to be warped are the result of improper adjustment.

Glazed Finishes

Glazed finishes are applied by hand and are designed to have an uneven finish. It is common for some edges to appear heavier or lighter than others, and this may vary door to door, drawer to drawer, and item to item. These features are common and are not considered defects.

Joint Splits

Before choosing a painted finish, note that joint splits are unavoidable on painted wood cabinets and are not considered a defect or a sign of poor quality. Because wood naturally expands and contracts with seasonal changes in temperature and humidity, movement at the seams of the cabinet doors and face frames may make the paint appear to be “cracking” at the joints.

Shrinkage of Center Panels

Center panels may undergo expansion and contraction due to temperature and atmospheric humidity. Therefore, defects cannot be determined until three months of settling time have passed. Once settling time has passed, you may file a warranty claim if shrinkage exceeds 1/8”.

Color & Grain Variations

Due to natural characteristics in wood, stained cabinets may vary in color, texture, and grain. Variations in stain shading are to be expected and are not considered defects. Replacement parts may vary in natural color variation from those originally supplied.

Hinges and Slides

Hardware failure is uncommon among slides and hinges. Failures are often due to improper installation or adjustment. Replacement parts may vary from their original look or appearance. Before determining your hardware as defective, please review our installation and adjustment instructions.