ProCraft Warranty Policy

ProCraft Warranty: Quality Assurance & Hassle-Free Claims

• At ProCraft, we process all warranty claims within 24-48 hours. If you are unable to wait for the decision, you may request a replacement at 50% off, subject to management discretion.
• Before submitting a warranty request, please review the Possible Warranties section on this page to ensure your claim qualifies. If you believe your issue falls under our warranty coverage, you can submit a request using the link below.
• Please note: Once you choose to proceed with the 50% off replacement option, you will no longer be eligible for a return, refund, or any further warranty coverage on that specific product.

Limited 5-Year Warranty

ProCraft Cabinetry (“We” or “Us”) warrants to the first Residential Purchaser (“You” or “Your”) a Five-Year Limited Warranty that warrants any product manufactured by Us and sold only in the United States to be free from any unnatural or unavoidable defects under normal residential usage. This warranty is effective for cabinetry purchases on or after January 1st, 2019.

Please note that this warranty does not cover the cost of installation, adjustments, removal, subsequent damage, or transportation of the defective product. This is regardless of weather work was performed by the contractor, service company or yourself.

Who Is A Residential Purchaser?

Under this limited warranty, a “Residential Purchaser” means any of the following:

• A person who purchases Product and is installed in a dwelling that is owned and used as a primary or secondary home.
• A person or business (Builder/Contractor/Developer) that purchases product and is installed in a dwelling by that person or business on behalf of the Owner of the dwelling. In such case, this Limited Warranty may be transferred to the Owner of the dwelling if used as a primary or secondary home by the Owner.

What The Limited Warranty Covers

The following parts are covered by this warranty: Door Frames, Door & Drawer Fronts, Cabinet Shelves, Roll Out Trays, Base End Panels, Cabinet Doors, Drawer Glides, Hinges, Shelving Clips, Cabinet Accessories (toe kick, molding, etc.), Cabinet Boxes.

We may elect to replace and/or modify, at our discretion, any component(s) which has/have been determined to be defective and unable to serve its/their intended purpose (under normal installation, condition and use) by Us. Replacement parts may vary in their natural color variation from those which were originally supplied to You.

What The Limited Warranty Does Not Cover

• Deterioration/discoloration due to normal use
• Natural color variations in stained cabinetry
• Damage caused from improper installation
• Replacement of cabinetry or cabinetry parts that have been used for purposes outdoors
• Replacement of cabinetry or cabinetry parts that have been altered or modified from their original purpose, misused, neglected and/or not well-maintained
• Shipping damage incurred from shipping carriers arranged by You
• Labor costs associated with warranty claims (installation and/or removal)
• Transportation and/or installation of defective, repaired and/or replacement product(s)
• Service calls to retrieve the defective product(s) from You to Us
• Damage by causes outside of our control (flood, fire, or other acts of God)
• Cabinets installed in areas that are outside the recommended relative humidity of 40% to 50% within the temperature range of 65°–75°F

Disclaimer

Joint Splits

Before choosing a paint as your finish, it should be noted that joint splits are unavoidable on painted wood cabinets and are not a defect or a sign of poor quality. We engineer our doors to minimize joint splits using MDF center panels. Because wood naturally expands and contracts with seasonal changes in temperature and humidity, there is movement at the seams of the cabinet doors and face frames that will look like the paint is “cracking” at the joints. Joint splits occur wherever there is a joint between pieces of wood with grain running in different directions. Joint splits on mitered doors up to 1/16" are not considered a defect. Joint splits do not typically occur on every joint in a kitchen, but you should expect this to on some of your joints. If you are experiencing this on a larger percent of your kitchen, you may need to adjust your climate control to the proper temperature and humidity settings. You can find recommended settings in our cabinetry care guide.

The following images are examples that do not meet the requirements outlined in our policy and therefore are not covered.

Warped Doors

Due to the natural characteristics, wood will expand and contract over time. Therefore, a small amount of warping can be expected. It is quite common for wood to return to its original form after acclimating to the environment. Doors warped up to a ¼” are not considered to be defective. Moldings and panels warped up to 2” are not considered to be defective. Doors must be hung for at least 90 days in order to acclimate to the environment before a warranty claim may be filed. In many cases, doors that appear to be warped are the result of improper adjustment. Please attempt to adjust your hinges before filing a claim for warped doors.

If a door has been properly acclimated to it's environment for 90 days and still appears to be warped, lay the door on a flat surface and take a photo of the door with a tape measure showing the severity of the warping. Warped door claims will not be approved until a photo is received. See photos below:

Color & Grain Variations

Due to natural characteristics found in wood, stained cabinets may vary in color, texture and grain. Varied shading in cabinetry stains are to be expected and are not considered a defect. Replacement parts may vary in their natural color variation from those which were originally supplied to you.

The following images are examples that do not meet the requirements outlined in our policy and therefore are not covered.

Glazed Finishes

Glazed finishes are applied by hand and are designed to have an uneven finish. It is common for some edges to appear heavier or lighter than others and this may vary door to door, drawer to drawer and item to item. It is not uncommon to have various doors with light or dark glazing in the same order. These features are common and are not considered to be a defect.

Shrinkage of Center Panels

Center panels may undergo expansion and contraction due to temperature and atmospheric humidity. Therefore, defects cannot be determined until three months of settling time have passed. Once settling time has passed, you may file a warranty claim if shrinkage exceeds 1/8”.

Hinges & Slides

Hardware failure is uncommon among slides and hinges. Failures are often due to improper installation or adjustment. Replacement parts may vary from their original look or appearance. Before determining your hardware as defective, please review our installation and adjustment instructions.